Support

Something not working, or stuck somewhere? Email us and a real person will reply.

We usually reply within a few working days, from the same address.

What to include in a report

The more of these you can include, the faster we can fix it:

The game, for example Axolotl Odyssey.
Your device and system, for example "iPad Air, iPadOS 18" or "Windows 11 laptop".
Your browser, for example Safari, Chrome or Edge.
Where you were in the game: the level or place name at the top of the screen.
What you did, step by step, just before it happened.
What happened, and what you expected to happen instead.
A screenshot or short video, if you can.
Whether it happens again if you reload the page and try the same thing.

Before you write

No sound? Check Sound and Music under Settings on the title screen and your device's silent switch, then tap the screen once.
Something looks stuck? Reloading the page is safe. The game saves at checkpoint pools, and Continue picks up from there.

Please don't include personal information about a child in your message. If you're under 13, ask a parent or carer to email us for you. See our privacy page.